Terms of Service for Luxurious Weddings Ltd

Effective Date: [10/03/24]

1. Introduction

Welcome to Luxurious Weddings Ltd ("we" or "us"). These Terms of Service govern your use of our Shopify website and the purchase of products and services offered by us. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

2. Luxury Service Commitment

We strive to provide a luxury service to our customers, offering high-quality products and exceptional service. As of January 19, 2025, Luxurious Weddings Ltd is an e-commerce brand that sources 70% of its products through dropshipping. We are dedicated to bringing you the finest products available.

3. Product and Service Descriptions

We strive to provide accurate and up-to-date information about our products and services. However, we do not warrant the accuracy, completeness, or reliability of any information provided on our website. The descriptions and images of products and services are for illustrative purposes only and may vary from the actual product or service.

4. Ordering and Payment

By placing an order on our website, you agree to provide accurate and complete information. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.

Payment for products and services must be made in full at the time of purchase, unless otherwise agreed upon. We accept payment methods as indicated on our website. All prices are in New Zealand dollars and are inclusive of applicable taxes, fees, and shipping charges.

5. Shipping and Delivery

We will make every effort to ensure that products are shipped and delivered in a timely manner. However, we are not responsible for any delays or damages caused by third-party shipping providers. Risk of loss and title for products pass to you upon our delivery to the carrier.

6. Dropshipping Disclaimer

As a significant portion of our products are sourced through dropshipping, Luxurious Weddings Ltd acts as an intermediary between our customers and third-party suppliers. While we carefully select suppliers to ensure product quality, we do not handle the shipping process directly. Therefore, we are not fully responsible and will not be held liable for any damages, delays, or issues that occur during transit. If you experience any problems with your order, please contact us, and we will assist in resolving the issue with the supplier to the best of our ability.

Under New Zealand consumer law, we do not need to provide a customer with a replacement or refund simply because they changed their mind. However, we may choose to extend this option to our customers.

7. Product Availability

We strive to keep all our products updated and in stock, but sometimes this can be out of our control. If an item becomes out of stock at the time of ordering, we will do our best to find another supplier to fulfill your order. We source products from thousands of places to bring you the best price and high quality. We reserve the right to cancel an order if the item is out of stock, though we will try our best to fulfill your order.

8. Returns and Refunds

We strive for customer satisfaction and will handle returns and refunds on a case-by-case basis. If you are not satisfied with a product or service, please contact us within [insert number of days] of receiving the product or service to discuss the issue. We reserve the right to refuse returns or refunds for products that have been used, damaged, or altered.

If a customer claims a product they received was faulty, we will investigate the matter and reserve the right to request evidence of the fault and obtain information regarding the customer's use and enjoyment of the product. We will determine if the product was legitimately faulty through no fault of the customer. If so, we will remedy the situation with a replacement, exchange, or refund in the form of store credit.

However, we have the right to refuse a refund or other remedy if the product is not faulty and the customer simply changes their mind about a product or service. Moreover, Luxurious Weddings Ltd does not have to repair a damaged product if the damage is due to the consumer’s fault. We are not required to provide remedies for customers in every situation, such as when the customer:

• Simply changes their mind.

• Does not use the product correctly or alters it, e.g., by not reading the instructions.

• Damages or disposes of it after delivery.

• Knows about the fault when they buy the product.

• Takes an unreasonable time to return the product.

• Experiences a problem that is out of our control, like the interference of a third party.

9. Orders and Customisation

All made-to-fit apparel is custom-made at the time of order. If you have not sent in your own measurements, then the item will be ordered in the size you chose at the time of ordering. Measurements that are sent in are final and binding unless you have been informed that you still have time to change your mind or make alterations.

Cancellation Policy for Made-to-Order Items:

• Customers may cancel their order within 24 hours of purchase at no charge.

• Cancellations after 24 hours will incur a 5% restocking fee to cover production and labor costs.

Custom-made items can take between 2 weeks for suits and 6-8 weeks for some bridal gowns. This is also written in our Help Centre, on product pages, and on size guide pages across the website. We will not be held liable for measurements sent in that are incorrect or for weight gain/loss and items not fitting due to incorrect measuring or weight gain/loss over the production time. Always allow extra room for this. We cannot be held liable.

10. Additional Policies

We cover the following aspects in our policies to ensure clarity and transparency:

• Product Descriptions and Coverage: Detailed and accurate descriptions of products and services.

• Prices and Payment Terms: Clear pricing information and payment terms.

• Cancellations: Our policy on order cancellations.

• Warranties: Information about any warranties provided.

• Extra Costs: Disclosure of any additional costs, such as delivery or supply costs.

• Delivery Terms: Details about our shipping and delivery policies.

• Privacy and Security: Commitment to protecting customer privacy and data security.

• Specific Laws: Compliance with relevant laws and regulations.

• Intellectual Property Rights: Protection of our intellectual property and what it entails.

• Complaints: Procedures for customers to lodge complaints.

• Contact Details: Our contact information for customer support.

11. Acceptable Use Clause

We expect our customers to engage with our website in a respectful and lawful manner. Prohibited behaviors include:

• Online bullying or harassment.

• Breaching intellectual property rights.

• Copying or stealing user data.

12. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the intellectual property of Luxurious Weddings Ltd or its licensors. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent. This includes our company name, "Luxurious Weddings Ltd," our brand name, "LUXURIOUS," and the silver, black, or white crown in our logo.

You may outline your intellectual property rights, including:

• Copyright: Protection of original works of authorship.

• Trademark Registrations: Protection of brand names and logos.

• Design Rights: Protection of the visual design of products.

• Other Intellectual Property Rights: Any other rights protecting your creations and brand.

• Copyright © LUXURIOUS WEDDINGS LTD. All Rights Reserved. All logos and trademarks in this site belong to their respective owners.

13. Ownership of Marketing Images and Product Photos

We own the rights to all marketing images and logos. Product photos belong to the brands we sell and represent, and cannot be used or copied without permission. Unauthorized use may result in prosecution.

14. Limitation of Liability

To the fullest extent permitted by law, Luxurious Weddings Ltd and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or business opportunities.

15. Indemnification

You agree to indemnify and hold Luxurious Weddings Ltd and its directors, officers, employees, and agents harmless from any claims, demands, liabilities, damages, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with your use of our website, products, or services, or any violation of these Terms of Service.

16. Pricing Errors

In the event of a pricing error on our website, we will make every effort to promptly notify the customer. If a significant pricing error occurs, we reserve the right to cancel the sale. However, should the customer wish to proceed with the purchase and pay the corrected price, they may do so voluntarily.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.

18. Changes to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective upon posting the revised Terms of Service on our website. We encourage you to review these terms periodically.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Luxurious Weddings Ltd 222 High St, Motueka Tasman 7120 New Zealand Email: luxurious.weddingsnz@gmail.com Phone: 0212452647

These Terms of Service are intended to comply with New Zealand laws and regulations. By using our Shopify website and purchasing our products or services, you acknowledge and agree to the terms outlined in these Terms of Service.