Frequently Asked Questions
For more detailed Help visit our Help Center in the Footer menu at the Bottom of the website
What are your shipping times?
Our current shipping times are up to 7 Working days, from processing to delivery at your door. If there’s any delay, we’ll notify you via email. We ask you to wait the Standard 10 Working Days wait period which is set out in the Terms & Conditions for delayed Shipments sometimes these are beyond our control, Overseas Holidays, NZ Stat Days, Delays at Customs, Overloaded Courier Depots, Weather, Natural Disasters all are key factors of delayed shipments with any Business although Rare they do happen
Iv been tracking my Parcel and the tracking stopped what do i do?
First and foremost we ask you to reach out to your local Depot to see if it has arrived there or if they can help with locating your Parcel. If you have no luck feel free to reach out to one of our friendly support staff who will try and assist you with Tracking down your Parcel the best we can. Once your item is shipped and sent from our warehouse just like you we can only see what you can see. Courier Depots & Local Post offices have GPS on most incoming shipments and can help assist with the last known movements of your parcel.
Do You Ship International?
Yes we do we also have a store on Etsy available for all international Customers Simply CLICK HERE to be taken to our ETSY store if the item you want isn't listed get in touch and we will add it for you
Where can I track my order?
You can track your order at the bottom of our home page under “Track My Order.” Once your order has been processed and packaged, you’ll receive an email with your tracking details. Our team checks orders daily, and if there are any delays, we’ll keep you informed.
I’m looking for a certain item. Can you help?
Absolutely! We love sourcing products. If you’re after something specific, let us know. Send us photos of something similar or describe what you have in mind, and we’ll hunt it down and get it in stock for you at no extra charge.
Where are you based?
We’re located in Motueka, Nelson. We maintain a certain amount of inventory in New Zealand, but our product selection is constantly changing. If you need something by a specific date, please ask in advance or inquire if we have that product in stock locally. Our usual ordering process takes around 7 days until we receive the item.
Do you only do weddings?
No, we’re not limited to weddings. We’re a Formal Wear Store For Men & Women and Special Events Party supplies catering to all formal events. Additionally, we have a sister store opening soon that will cover all things events, so keep an eye out for that!
How do I choose a size or color variant on a product page?
When you’re on a product page, click the dropdown menu for size or color. As you select the desired option, the photo should change to reflect your choice. If you’re unsure, feel free to use our online chat, and one of our team members will assist you. Sizing charts are normally at the end of the product photos or there is a sizing chart link next to the product price.
Can I pre-order or bulk order?
Certainly! We offer pre-orders with a 20% deposit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. If you have any issues with payment, please contact our support team for assistance.
What is your return policy?
We offer self returns you can find the self return portal in the footer of the website or Via your Customer account We offer a 30-day return policy for most items. Items must be returned in their original condition and packaging. Please contact our customer service team to initiate a return.
How can I contact customer support?
You can reach our customer support team via email at support@luxuriousweddings.com or through our online chat feature on the website. We aim to respond to all inquiries within 24 hours.
Do you offer customization services?
Yes, we offer customization services. We Specialise in Custom Made-to-fit Wedding Dresses & Men's Suits & Tuxedos. Please contact us with your requirements, and we’ll do our best to accommodate your needs. Please see the footer of the website for more customisation info.
Are you on Etsy?
Yes you can find us on Etsy https://luxuriousweddings.etsy.com