Returns and Refund Policy

Effective Date: [10/03/24]

1. Introduction

At Luxurious Weddings Ltd, we strive to ensure you are completely satisfied with your purchase. To make the returns process as smooth as possible, we offer a Self-Returns Portal. You can access this portal at the footer of the website or log into your Customer Account to use it directly.

We do not provide cash refunds for the following reasons:

• Change of mind.

• The item didn’t fit.

• The item didn’t arrive on time for my event.

It is the customer's responsibility to think ahead and place orders well in advance of upcoming events. Our trained staff is available via chat and can respond within half a day to assist with any sizing inquiries or concerns. Customers are expected to know their size or obtain a measuring tape where possible to confirm sizing if unsure.

All returns under these circumstances will be processed as in-store credit or exchanged for other items. Restocking fees apply for all returns.

Returns are subject to approval by the Manager on Duty, and all returns are processed on Monday, Wednesday, and Friday. Items must be returned to the following address: Luxurious Weddings Ltd, 222 High St, Motueka, Tasman 7120, New Zealand.

For international customers, returns are at the owner's expense. If the cost of returning an item exceeds the value of the purchase, we may recommend relisting the item on local online marketplaces as a cost-effective alternative.

As some of our items are Made-To-Order or customized to specific measurements, returns for these items are not possible unless the item is deemed faulty.

2. Cancellation Policy

• Free Cancellations Within 24 Hours: Orders may be canceled within 24 hours of purchase at no charge.

• Cancellation Fees After 24 Hours: For Made-To-Order items, cancellations after 24 hours will incur a 20% fee to cover labor and material costs already incurred.

3. Refund Process

Once returned items are received at our store, we will begin the inspection and refund process. Please allow 1-2 business days for refunds to be processed. Kindly note that we do not process refunds over weekends. You will receive a confirmation email once the refund has been completed.

4. Legal Compliance

We adhere to the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, ensuring that:

• Products are of acceptable quality, fit for purpose, and match the descriptions provided on our website.

• We provide remedies for items that are proven to be faulty due to no fault of the customer.

However, the following are not covered under these Acts, and refunds or replacements will not be provided:

• Items that the customer knew were faulty before purchase.

• Items damaged due to misuse, incorrect handling, or failure to follow care instructions.

• Change of mind, incorrect size choices, or delayed arrival beyond our standard shipping times.

5. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at luxurious.weddingsnz@gmail.com with your order number and photos of the item’s condition. We will investigate and work towards a satisfactory resolution, which may include replacement, exchange, or refund.

6. Exclusions

We do not accept returns for the following:

• Items that have been worn, washed, or altered.

• Items without original tags.

• Sale items and gift cards.

7. Additional Information

• Restocking Fees: All returns are subject to restocking fees.

• Returns Processing Times: Allow up to 7 business days for the entire process to be completed after items are received and inspected.

• Communication: We will notify you via email regarding the status and outcome of your return.

By submitting a return, you confirm that you have read, understood, and agree to the terms outlined in this Returns and Refund Policy.