سياسة الاسترجاع

 

 

Luxurious Weddings Ltd

222 High St,
Motueka, Tasman 7120,
New Zealand

 

 

Returns Policy

 

Introduction

At Luxurious Weddings Ltd, we strive to ensure you are completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase, you agree to the terms set forth in this policy.

2. In-Store Credit
All returns will be processed as in-store credit. This credit can be used for future purchases at Luxurious Weddings Ltd.

3. Eligibility for Returns
   -Conditions for Returns:
     - Items must be returned within 30 days of purchase.
     - Items must be in their original condition, unworn, unwashed, and with all tags attached.
     - Sale items and gift cards are non-returnable.

4. Return Process


   - New Zealand Customers:
     - Self-Returns: New Zealand customers can return items via our Help Center. Please visit our Help Center for detailed instructions on how to process your return.
     - Return Address: All returns should be shipped to: Luxurious Weddings Ltd, 222 High St, Motueka, 7120, New Zealand.

  - International Customers:


 - Return Shipping: Returns from international customers are at their own expense. Please ensure that the items are securely packaged and shipped back to us.
 - Relisting on Local Marketplaces: Where possible, we advise relisting items on local marketplaces as international shipping fees can add up for smaller items.
 - Return Address: All international returns should be shipped to: Luxurious Weddings Ltd, 222 High St, Motueka, 7120, New Zealand.

5. Processing Your Return
Once we receive your returned items, we will inspect them and process your in-store credit within 7 business days. You will receive an email notification once your return has been processed.

Cancellation Policy

  • Free Cancellation Within 24 Hours: You can cancel your order within 24 hours of placing it at no cost. We will process your cancellation promptly.

  • Restocking Fee After 24 Hours: If you wish to cancel your order after the initial 24-hour period, a restocking fee of 5% of your order value will apply. This fee covers the costs associated with restocking and handling your cancellation.

6. Legal Compliance


 - New Zealand Law Compliance:
 - Consumer Guarantees Act 1993: Our return policy complies with the Consumer Guarantees Act 1993, ensuring that all goods sold are of acceptable quality, fit for purpose, and match the description provided.
- Fair Trading Act 1986: We adhere to the Fair Trading Act 1986, which prohibits misleading and deceptive conduct, false representations, and unfair practices.

- International Law Compliance:


- Customs and Import Duties: International customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. Luxurious Weddings Ltd is not liable for these charges.


  • - International Shipping Regulations: We comply with international shipping regulations to ensure that all products are shipped legally and safely. Any returns must also comply with these regulations.
  • - Jurisdiction and Governing Law: Any disputes arising from international transactions will be governed by the laws of New Zealand. By purchasing from Luxurious Weddings Ltd, international customers agree to submit to the jurisdiction of New Zealand courts.

7. Damaged or Faulty Items


If you receive a damaged or faulty item, please contact us immediately at Luxurious.weddingsnz@gmail.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

  • 8. Exclusions
    We do not accept returns for:
       - Items that have been worn, washed, or altered.
       - Items without original tags.
       - Sale items and gift cards.

9. Contact Us


If you have any questions about our Return and Refund Policy, please contact our customer service team via our Help Center.